> For the complete documentation index, see [llms.txt](https://docs.firescope.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.firescope.io/en/account/password-reset.md).
# Password Reset
{% hint style="danger" %}
Please note that you need to remember the email address associated with your account for this process to work. If you've forgotten your email address, please contact us.
-> [Talk to the Firescope Team](https://www.firescope.io/proxy/english/chat)
{% endhint %}
## **If Logged In, Log Out First**
1. If you're already logged into Firescope , log out first. Click on the username button in the upper-right corner and sign out.
2. If you see the login page as below, you've successfully logged out.
## **Send Password Reset Email**
1. Click the **Forgot Password** button on the login page to open a dialog that allows you to send a password reset email.
2. Enter the email address associated with your Firescope account.
If the email you entered is correct, you will see a message stating that the password reset email has been successfully sent.
If the email is not associated with any account, you'll receive a message indicating that there is no record of the email. Please verify the email address and try entering it again, or [contact support to recover your email](https://firescope.channel.io/home).
## **Verify Email and Reset Password**
1. Check your email inbox for an email sent from Firescope.
2. Email title should be '\[Firescope] Password Reset' and click on the link () in the email to go to the password reset page.
3. On the password reset page, enter your desired password and click the **SAVE** button to complete the reset. (The password must be at least 6 characters long and include both letters and numbers.)
4. After completing the reset, log in again within the Firescope app.
## Password Reset Didn't Work Properly?
* If the password input field turns red, try a password that is at least 6 characters long and includes both letters and numbers.
* If you see a message as shown below, it means that too much time has passed since the password reset email was sent. Please go back to the **Send Password Reset Email** section above and request a new reset email.