# Password Reset

{% hint style="danger" %}
Please note that you need to remember the email address associated with your account for this process to work. If you've forgotten your email address, please contact us.

-> [Talk to the Firescope Team](https://www.firescope.io/proxy/english/chat)
{% endhint %}

## **If Logged In, Log Out First**

1. If you're already logged into Firescope , log out first. Click on the username button in the upper-right corner and sign out. 

<figure><img src="/files/gmDIt5SRzgZgajgKwQ7F" alt=""><figcaption></figcaption></figure>

2. If you see the login page as below, you've successfully logged out.

<figure><img src="/files/jQEGtLD5etSbcPodS98J" alt=""><figcaption></figcaption></figure>

## **Send Password Reset Email**

1. Click the **Forgot Password** button on the login page to open a dialog that allows you to send a password reset email.&#x20;
2. Enter the email address associated with your Firescope account.&#x20;

<figure><img src="/files/u5y8nDw3O6XRhP7ul8xr" alt=""><figcaption></figcaption></figure>

If the email you entered is correct, you will see a message stating that the password reset email has been successfully sent.

If the email is not associated with any account, you'll receive a message indicating that there is no record of the email. Please verify the email address and try entering it again, or [contact support to recover your email](https://firescope.channel.io/home).&#x20;

<figure><img src="/files/2UzUjuEhVHnMdrBCgo2u" alt=""><figcaption></figcaption></figure>

## **Verify Email and Reset Password**

1. Check your email inbox for an email sent from Firescope.
2. Email title should be '\[Firescope] Password Reset' and click on the link (<https://roasting-6f8d9.firebaseapp.com>) in the email to go to the password reset page.

<figure><img src="/files/Opgjefrvv6q0vRkcCLFE" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/azZj5pOVfFhBVTQ8deVm" alt=""><figcaption></figcaption></figure>

3. On the password reset page, enter your desired password and click the **SAVE** button to complete the reset. (The password must be at least 6 characters long and include both letters and numbers.)

<figure><img src="/files/b3PSm2X9JgAwnLqWSHI0" alt=""><figcaption></figcaption></figure>

4. After completing the reset, log in again within the Firescope app.

## Password Reset Didn't Work Properly?

* If the password input field turns red, try a password that is at least 6 characters long and includes both letters and numbers.
* If you see a message as shown below, it means that too much time has passed since the password reset email was sent. Please go back to the **Send Password Reset Email** section above and request a new reset email.

<figure><img src="/files/uiocifpYo0jZHHmOdwDP" alt=""><figcaption></figcaption></figure>


---

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.