Firescope User Guide
English
English
  • Start Guide
  • Release Note
  • GET STARTED
    • Web sign up
    • Sign up
    • Windows
    • Mac
    • Connecting your roasting machine
    • Start Roasting
  • key features
    • Inventory Management
    • Green Coffee Information Management (Single/Blend)
    • Roasting Record Comparison
    • Roasting Record Search and Filter
    • Profile
    • Reference Curve and Real-Time Temperature Comparison
    • Roasting Graph Settings
  • Connect with machine
    • List of machines compatible with Firescope
    • Phidget, Diedrich
    • Giesen WxA
    • Loring S
    • Easyster (including Proaster)
    • Probat Probatone Type2
    • Probat Probatone Type3
  • Account
    • Password Reset
    • Plan and Billings
    • Cancellations and Refunds
  • SUPPORT
    • Chat and Email Support
  • FAQ
    • Software Installation for Remote Support
    • Installing Serial Port USB Driver
    • Check Ports in Device Manager
    • Roasting Temperature Issues
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On this page
  • If Logged In, Log Out First
  • Send Password Reset Email
  • Verify Email and Reset Password
  • Password Reset Didn't Work Properly?
  1. Account

Password Reset

Here's a guide on how to reset the password for your Firescope account.

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Last updated 3 months ago

Please note that you need to remember the email address associated with your account for this process to work. If you've forgotten your email address, please contact us.

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If Logged In, Log Out First

  1. If you're already logged into Firescope , log out first. Click on the username button in the upper-right corner and sign out.

  1. If you see the login page as below, you've successfully logged out.

Send Password Reset Email

  1. Click the Forgot Password button on the login page to open a dialog that allows you to send a password reset email.

  2. Enter the email address associated with your Firescope account.

If the email you entered is correct, you will see a message stating that the password reset email has been successfully sent.

Verify Email and Reset Password

  1. Check your email inbox for an email sent from Firescope.

  1. On the password reset page, enter your desired password and click the SAVE button to complete the reset. (The password must be at least 6 characters long and include both letters and numbers.)

  1. After completing the reset, log in again within the Firescope app.

Password Reset Didn't Work Properly?

  • If the password input field turns red, try a password that is at least 6 characters long and includes both letters and numbers.

  • If you see a message as shown below, it means that too much time has passed since the password reset email was sent. Please go back to the Send Password Reset Email section above and request a new reset email.

If the email is not associated with any account, you'll receive a message indicating that there is no record of the email. Please verify the email address and try entering it again, or .

Email title should be '[Firescope] Password Reset' and click on the link () in the email to go to the password reset page.

contact support to recover your email
https://roasting-6f8d9.firebaseapp.com
Talk to the Firescope Team