Roasting machine connection troubleshooting
How to set up Firescope on a new computer
When using Firescope on a new computer, you’ll need to configure it just like your previous setup to ensure everything runs smoothly. Use the checklist below to confirm everything is set up correctly.
USB-Connected Roasting Machines
Connect Your Roasting Machine
In the roasting machine list, select the machine you want to use. This will initiate the connection process.
Check the Serial Port
Make sure the roasting machine is assigned to the correct serial port. You can adjust this in the machine settings.
If You Don’t See the Serial Port
Install the correct USB driver for your operating system and machine, then check the serial port list again.
If the Port Still Doesn’t Appear
Open your system’s Device Manager and check if the serial port is recognized. Check Ports in Device Manager
If It Still Doesn’t Work
Try connecting the machine on a different computer:
If it works elsewhere, the issue is likely with your new computer’s configuration.
If it doesn’t work on any device, there may be a hardware issue with the roasting machine, USB cable, or hub. Try replacing each component.
If none of these work, contact the machine manufacturer for support.
Roasting Machines Connected via LAN or Router
Check Network Setup
Make sure your router and Wi-Fi are configured properly.
For Machines Like Probat which display their IP address—confirm the IP hasn’t changed.
If it has, update the IP address in Firescope’s machine settings.
For Machines Like Giesen which require manual network configuration.
Make sure that setup is completed beforehand.
Still Not Connecting?
Test the connection on a different computer:
If it works there, the issue may be local to your main device.
If it doesn’t work anywhe
re, the problem likely lies with the machine. Please contact the manufacturer for support.
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