> For the complete documentation index, see [llms.txt](https://docs.firescope.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.firescope.io/en/support/chat-and-email-support.md).

# Chat and Email Support

If you have any trouble using Firescope after reading our guide, please let our team know.

We often get questions regarding these issues:

* Inquiring about the compatibility of the roasting machine.
* Connecting a roasting machine that was not mentioned in our guide.
* Requesting consulting services for implementation within roasteries.
* Questions about payments, billings, or refunds.
* Suggesting improvements. 

## Chat Support

You can talk to us by clicking on the chat icon on the bottom right corner of [our website](https://eng.firescope.io/) or simply [clicking here](https://www.firescope.io/proxy/english/chat). 

<figure><img src="/files/CDIAx8YXIic7N0udAUsj" alt=""><figcaption></figcaption></figure>

By clicking the "Start a chat" button, you can either contact us directly or find answers to Frequently Asked Questions (FAQ).&#x20;

<figure><img src="/files/ffT2WoN58NO6OnRaaxcO" alt="" width="241"><figcaption></figcaption></figure>

If you choose to contact us directly, please enter your question and be sure to include your name and phone number. You will get a text notification from our team.&#x20;

Please note that replying directly to the text will not reach us. Instead, please click the link in the message and continue the conversation on the chat inquiry page.

{% hint style="info" %}
For our global users, we offer a support via Whatsapp program. If you prefer to be contacted via Whatsapp, please let us know when you leave us a message on the inquiry page.&#x20;
{% endhint %}

## Email Support

&#x20;You can email us at <jason@firescope.io>, and we will respond within one working day. Including your contact information in the email will guarantee a faster response.&#x20;