# Chat and Email Support

If you have any trouble using Firescope after reading our guide, please let our team know.

We often get questions regarding these issues:

* Inquiring about the compatibility of the roasting machine.
* Connecting a roasting machine that was not mentioned in our guide.
* Requesting consulting services for implementation within roasteries.
* Questions about payments, billings, or refunds.
* Suggesting improvements. 

## Chat Support

You can talk to us by clicking on the chat icon on the bottom right corner of [our website](https://eng.firescope.io/) or simply [clicking here](https://www.firescope.io/proxy/english/chat). 

<figure><img src="/files/CDIAx8YXIic7N0udAUsj" alt=""><figcaption></figcaption></figure>

By clicking the "Start a chat" button, you can either contact us directly or find answers to Frequently Asked Questions (FAQ).&#x20;

<figure><img src="/files/ffT2WoN58NO6OnRaaxcO" alt="" width="241"><figcaption></figcaption></figure>

If you choose to contact us directly, please enter your question and be sure to include your name and phone number. You will get a text notification from our team.&#x20;

Please note that replying directly to the text will not reach us. Instead, please click the link in the message and continue the conversation on the chat inquiry page.

{% hint style="info" %}
For our global users, we offer a support via Whatsapp program. If you prefer to be contacted via Whatsapp, please let us know when you leave us a message on the inquiry page.&#x20;
{% endhint %}

## Email Support

&#x20;You can email us at <jason@firescope.io>, and we will respond within one working day. Including your contact information in the email will guarantee a faster response.&#x20;


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.firescope.io/en/support/chat-and-email-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.