Chat and Email Support
Here's a guide on how to reach out or consult with us through chat and email. If you have any troubles using Firescope after reading the guide, please feel free to contact our team.
Customers often reach out to us for the following reasons:
Checking compatibility with their roasting machine.
Inquiring about the integration process for roasting machines not covered in the guide.
Seeking consultancy for setting up roasteries.
Questions about payment methods, plans, and refund procedures.
Reporting bugs and suggesting improvements.
Chat Support
Visit the Firescope website (https://eng.firescope.io) and click on Help Desk button in the bottom right or access the Chat Inquiry Page.
By clicking the "Start a chat" button, you can directly ask questions.
When submitting a direct inquiry, please enter your question and make sure to provide your name, phone number and e-mail address.
You'll receive an alert of the consultant's response via text message to the contact number you provided.
If you receive the response alert via text, kindly use the link button just below the message to reply on the chat consultation page.
Email Support
If you prefer email communication, send your inquiries to jason@firescope.io, and we'll get back to you within 1 business day.
Last updated
