Chat and Email Support

If you have any trouble using Firescope after reading our guide, please let our team know.

We often get questions regarding these issues:

• Inquiring about the compatibility of the roasting machine.

• Connecting a roasting machine that was not mentioned in our guide.

• Requesting consulting services for implementation within roasteries.

• Questions about payments, billings, or refunds.

• Suggesting improvements.

Chat Support

You can talk to us by clicking on the chat icon on the bottom right corner of our website or simply clicking here.

By clicking the "Start a chat" button, you can either contact us directly or find answers to Frequently Asked Questions (FAQ).

If you choose to contact us directly, please enter your question and be sure to include your name and phone number. You will get a text notification from our team.

Please note that replying directly to the text will not reach us. Instead, please click the link in the message and continue the conversation on the chat inquiry page.

For our global users, we offer a support via Whatsapp program. If you prefer to be contacted via Whatsapp, please let us know when you leave us a message on the inquiry page.

Email Support

You can email us at [e-mail], and we will respond within one working day. Including your contact information in the email will guarantee a faster response.