Firescope User Guide
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  • Start Guide
  • Release Note
  • GET STARTED
    • Web sign up
    • Sign up
    • Windows
    • Mac
    • Connecting your roasting machine
    • Start Roasting
  • key features
    • Inventory Management
    • Green Coffee Information Management (Single/Blend)
    • Roasting Record Comparison
    • Roasting Record Search and Filter
    • Profile
    • Reference Curve and Real-Time Temperature Comparison
    • Roasting Graph Settings
  • Connect with machine
    • List of machines compatible with Firescope
    • Phidget, Diedrich
    • Giesen WxA
    • Loring S
    • Easyster (including Proaster)
    • Probat Probatone Type2
    • Probat Probatone Type3
  • Account
    • Password Reset
    • Plan and Billings
    • Cancellations and Refunds
  • SUPPORT
    • Chat and Email Support
  • FAQ
    • Software Installation for Remote Support
    • Installing Serial Port USB Driver
    • Check Ports in Device Manager
    • Roasting Temperature Issues
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  1. FAQ

Check Ports in Device Manager

This page includes how to troubleshoot serial port issues for roasting machines.

If the roasting machine is not recognized by Firescope even after installing the correct serial port driver, follow these steps:

  • Check driver installation: Ensure the serial port driver is properly installed. (for more guides, click HERE)

  • Device Manager check:

    • Open Device Manager by right-clicking the Windows Start button and selecting "Device Manager".

    • Click on the View (V) menu at the top and then check Show hidden devices (W). If it is already checked, leave it as it is.

    • Scroll through the device list and expand Ports (COM & LPT) at the bottom.

    • Check the listed ports to determine if they are functioning correctly. Take a screenshot and share it with our support team here.

Troubleshooting Cases

USB Serial Port (COM + number) appears, but doesn't show up in Firescope:

  • Restart Firescope and check again. If the port is still missing, contact us for further assistance.

Port not appearing in Device Manager:

  • If the USB driver is installed but the port isn't recognized, there may be a USB connection issue with the roasting machine or computer.

  • Test on another computer. If the port appears on the second computer, the issue is with the original computer's USB port.

  • If the port is still not visible, contact the roaster's manufacturer for service.

Port appears, but is not listed as a USB Serial Port:

  • If the port shows up as "Standard Bluetooth to Serial Link (COM)," it is unrelated to the roasting machine. This situation should be treated like the case above.

PreviousInstalling Serial Port USB DriverNextRoasting Temperature Issues

Last updated 1 month ago