Firescope User Guide
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  • Start Guide
  • Release Note
  • GET STARTED
    • Web sign up
    • Sign up
    • Windows
    • Mac
    • Connecting your roasting machine
    • Start Roasting
  • key features
    • Inventory Management
    • Green Coffee Information Management (Single/Blend)
    • Roasting Record Comparison
    • Roasting Record Search and Filter
    • Profile
    • Reference Curve and Real-Time Temperature Comparison
    • Roasting Graph Settings
  • Connect with machine
    • List of machines compatible with Firescope
    • Phidget, Diedrich
    • Giesen WxA
    • Loring S
    • Easyster (including Proaster)
    • Probat Probatone Type2
    • Probat Probatone Type3
  • Account
    • Password Reset
    • Plan and Billings
    • Cancellations and Refunds
  • SUPPORT
    • Chat and Email Support
  • FAQ
    • Software Installation for Remote Support
    • Installing Serial Port USB Driver
    • Check Ports in Device Manager
    • Roasting Temperature Issues
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  1. FAQ

Check Ports in Device Manager

This page includes how to troubleshoot serial port issues for roasting machines.

PreviousInstalling Serial Port USB DriverNextRoasting Temperature Issues

Last updated 2 months ago

If the roasting machine is not recognized by Firescope even after installing the correct serial port driver, follow these steps:

  • Check driver installation: Ensure the serial port driver is properly installed. (for more guides, click )

  • Device Manager check:

    • Open Device Manager by right-clicking the Windows Start button and selecting "Device Manager".

    • Click on the View (V) menu at the top and then check Show hidden devices (W). If it is already checked, leave it as it is.

    • Scroll through the device list and expand Ports (COM & LPT) at the bottom.

    • Check the listed ports to determine if they are functioning correctly. Take a screenshot and share it with our support team .

Troubleshooting Cases

USB Serial Port (COM + number) appears, but doesn't show up in Firescope:

  • Restart Firescope and check again. If the port is still missing, contact us for further assistance.

Port not appearing in Device Manager:

  • If the USB driver is installed but the port isn't recognized, there may be a USB connection issue with the roasting machine or computer.

  • Test on another computer. If the port appears on the second computer, the issue is with the original computer's USB port.

  • If the port is still not visible, contact the roaster's manufacturer for service.

Port appears, but is not listed as a USB Serial Port:

If the port shows up as "Standard Bluetooth to Serial Link (COM)," it is unrelated to the roasting machine. This situation should be treated like the .

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