# Software Installation for Remote Support

If you wish to request remote support, please let us know by [dropping us a message here](https://www.firescope.io/proxy/english/chat). 

{% tabs %}
{% tab title="Windows" %}
{% embed url="<https://youtu.be/gMJCQ2oIvAY>" %}

1. Open the Edge browser and go to <https://remotedesktop.google.com/>.
2. Click on 'Share my screen' and log in with your Google account.
3. After logging in, click on the 'Remote Support' menu on the left and then click 'Download'button for screen sharing.
4. Follow the installation instructions as shown in the newly opened window.
5. Once the extension is added, click 'Agree and Install.' Run the `chromeremotedesktophost.exe` file from your Downloads folder to complete the installation.&#x20;
6. Finally, click the 'Generate Code' button, share the resulting 12-digit code with the support representative to start the remote support session.
   {% endtab %}

{% tab title="Mac" %}

1. Download and install Chrome from here: <https://www.google.com/chrome/>
2. Open Chrome and go to <https://remotedesktop.google.com/>.
3. Click on '**Share my screen**' and log in with your Google account.
4. After logging in, click on the blue download button in the '**Remote Support**' menu on the left.
5. In the newly opened window, click '**Add to Chrome**' and then press the '**Add Extension**' button.
6. Finally, click the '**Generate Code**' button. Share the 12-digit code with the support representative to start the remote support session.&#x20;
   {% endtab %}
   {% endtabs %}


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