Firescope User Guide
English
English
  • Start Guide
  • Release Note
  • GET STARTED
    • Web sign up
    • Sign up
    • Windows
    • Mac
    • Connecting your roasting machine
    • Start Roasting
  • key features
    • Inventory Management
    • Green Coffee Information Management (Single/Blend)
    • Roasting Record Comparison
    • Roasting Record Search and Filter
    • Profile
    • Reference Curve and Real-Time Temperature Comparison
    • Roasting Graph Settings
  • Connect with machine
    • List of machines compatible with Firescope
    • Phidget, Diedrich
    • Giesen WxA
    • Loring S
    • Easyster (including Proaster)
    • Probat Probatone Type2
    • Probat Probatone Type3
  • Account
    • Password Reset
    • Plan and Billings
    • Cancellations and Refunds
  • SUPPORT
    • Chat and Email Support
  • FAQ
    • Software Installation for Remote Support
    • Installing Serial Port USB Driver
    • Check Ports in Device Manager
    • Roasting Temperature Issues
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  1. FAQ

Software Installation for Remote Support

This document covers the steps for installing software to enable remote support.

PreviousChat and Email SupportNextInstalling Serial Port USB Driver

Last updated 3 months ago

If you wish to request remote support, please let us know by .

  1. Open the Edge browser and go to .

  2. Click on 'Share my screen' and log in with your Google account.

  3. After logging in, click on the 'Remote Support' menu on the left and then click 'Download'button for screen sharing.

  4. Follow the installation instructions as shown in the newly opened window.

  5. Once the extension is added, click 'Agree and Install.' Run the chromeremotedesktophost.exe file from your Downloads folder to complete the installation.

  6. Finally, click the 'Generate Code' button, share the resulting 12-digit code with the support representative to start the remote support session.

  1. Click on 'Share my screen' and log in with your Google account.

  2. After logging in, click on the blue download button in the 'Remote Support' menu on the left.

  3. In the newly opened window, click 'Add to Chrome' and then press the 'Add Extension' button.

  4. Finally, click the 'Generate Code' button. Share the 12-digit code with the support representative to start the remote support session.

Download and install Chrome from here:

Open Chrome and go to .

https://www.google.com/chrome/
https://remotedesktop.google.com/
dropping us a message here
https://remotedesktop.google.com/