Subscription and payment (Starting December 20, 2025)
How to subscribe to a paid plan
At Firescope, you can subscribe to a paid plan using any Mastercard or Visa debit/credit card, or via bank transfer.
Subscribing with a card
When you pay with a card, the subscription fee is charged upfront for the entire billing period (monthly or yearly).
Log in to Firescope Web: https://app.firescope.io
Go to Settings from the main menu, then open the Subscription & Billing tab.
Click Subscribe to a Paid Plan at the top.
Choose your preferred plan and billing cycle.
You’ll be redirected to the Stripe payment page.
Add your card information and complete the payment.
Subscribing with a bank transfer (annual only)
Bank transfer payments are currently available only in select countries. If you contact us here, we’ll guide you through the process in order.
Customer portal
Through the Customer Portal provided by Stripe, you can view and manage your Firescope subscription and billing information.
View subscription details
Upgrade and downgrade your plan
Cancel your subscription
Update your payment method
View invoices and receipts
How to Access Customer Portal
Log in to https://app.firescope.io
Go to Settings → Subscription & Billing
Click Go to Customer portal at the bottom
Changing Your Plan
Go to Customer Portal
Click "Update subscription"
Choose the billing cycle and plan that work best for you
Your upgrade or downgrade will be applied according to the policy below.
Upgrading to a higher plan
The upgrade takes effect immediately. Any remaining value from your current plan is prorated and automatically deducted from the upgrade fee.
Downgrading to a lower plan
The downgrade is applied after your current billing period ends.
Switching from monthly to annual within the same plan
This is treated as an upgrade and takes effect immediately, but switching in the opposite direction is considered a downgrade.
Canceling Your Subscription
Go to Customer Portal
Click "Cancel subscription"
Your subscription will automatically end when the current billing period finishes.
Managing your payment method
Go to Customer Portal
You can add or remove new cards in the middle section of the page
Viewing Billing History, Invoices & Receipts
You can check your past billing history, invoices, and receipts from the Customer portal.
For payments made before December 2025, please follow these steps:
Log in to Firescope Web: https://app.firescope.io
Go to Settings → Subscription & Billing.
Click the link labeled “Click here to view billing history before December 2025.”
Refund
Firescope offers full refunds if:
Monthly billing: You cancel within 7 days of the initial charge
Annual billing: You cancel within 14 days of the initial charge
After canceling your subscription, please contact us at [email protected] or through live chat (https://firescope.channel.io)
Payment Failures
If a payment attempt fails during your billing cycle, your subscription features will be limited starting the next day.
During a 3-day grace period, Stripe will retry the payment once per day. If the payment succeeds, access is restored immediately.
Common reasons for payment failure include:
Insufficient limit
Card expiration
Card cancellation
Incorrect card password attempt-limit issue
If you update your payment method during the grace period, and a retry succeeds, your subscription will continue normally.
If the payment still fails after the 3-day grace period, the subscription is automatically canceled.
To use paid features again, you can simply start a new subscription.
You can check the specific reason for a failed payment by visiting the Billing Management Page.
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